Identify the target user population. Based on the user data given to us by the client, and due to the tight time limitations, we chose to guerilla test Bentley University students, between the ages of 19-26, who have experience watching videos on a mobile device.
Location and equipment. Recruit and study were conducted in Bentley’s Student Center. A Mac Laptop was used to record audio only, and those recordings were made available exclusively to research team members.
Provide a task scenario. Users were directed to find, download, and watch a video offline via the client app on an Android device. They were also asked to articulate their thoughts and think aloud as they walked through these steps. If participants became stuck, minimal assistance was given.